TidyHood

Privacy Policy

Last updated: January 4, 2025

1. Introduction

Tidyhood ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry and home cleaning services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or book a service, we collect:

  • Name and contact information (email, phone number)
  • Service address and delivery instructions
  • Payment information (processed securely through Stripe)
  • Account credentials (email and hashed password)

2.2 Service Information

When you use our services, we collect:

  • Order details (service type, date, time, pricing)
  • Special instructions or preferences
  • Photos of cleaning work (with your consent)
  • Communication history with our support team

2.3 Technical Information

We automatically collect:

  • IP address and browser information
  • Device information and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your service orders
  • Communicate with you about your orders and account
  • Send SMS and email notifications about service status
  • Process payments and prevent fraud
  • Improve our services and customer experience
  • Comply with legal obligations
  • Send promotional offers (with your consent)

4. Information Sharing and Disclosure

4.1 Service Partners

We share necessary information with our partner laundromats and cleaning service providers to fulfill your orders. Partners are contractually obligated to protect your information.

4.2 Service Providers

We use third-party services for:

  • Payment processing (Stripe)
  • SMS notifications (Twilio)
  • Email communications
  • Cloud hosting (Vercel, Supabase)
  • Analytics (Google Analytics)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure password storage (hashing and salting)
  • Regular security audits
  • Access controls and authentication
  • PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us.

6.2 Data Deletion

You can request deletion of your account and personal data. Some information may be retained for legal or legitimate business purposes.

6.3 Marketing Opt-Out

You can opt out of promotional emails by clicking the unsubscribe link or contacting us. Transactional emails (order confirmations, etc.) cannot be opted out of.

6.4 California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising privacy rights

6.5 GDPR Rights (European Users)

European users have rights under GDPR including access, rectification, erasure, data portability, and objection to processing.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve our services
  • Provide personalized content
  • Enable third-party services

You can control cookies through your browser settings, but this may limit some functionality.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Order history is kept for 7 years for tax purposes. Account data is deleted within 30 days of account closure request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. Continued use after changes constitutes acceptance.

11. Contact Us

For questions or concerns about this Privacy Policy or to exercise your privacy rights, contact us: